AI Automation

Customer Support Chatbot

An AI-powered chatbot that handles 70% of customer queries automatically, with responses in under 30 seconds.

Kent, UK5 weeks

70%

Queries handled

<30s

Response time

12hrs

Time saved weekly

4.7/5

Customer satisfaction

The Challenge

Kent Property Services was receiving hundreds of customer queries daily about property availability, viewing times, and application processes. The team was spending hours answering repetitive questions, leaving less time for high-value tasks like property viewings and negotiations.

The Solution

We implemented an intelligent chatbot powered by OpenAI that understands property-related queries and can answer questions about availability, pricing, viewing schedules, and application requirements. The bot integrates with their property management system to provide real-time information and can escalate complex queries to human agents.

The Results

The chatbot now handles 70% of all customer queries automatically, with an average response time of under 30 seconds. The team can focus on property viewings and client relationships. Customer satisfaction improved as queries are answered instantly, even outside business hours.

“The AI chatbot handles 70% of our customer queries now. We can actually focus on growing the business.”

Lisa Thompson

Director, Kent Property Services