Where patient communication needs attention
Review how reminders, cancellations, and patient replies move between your systems and reception team.
High DNA Rates
Missed appointments can leave gaps in the diary. Review how reminders, cancellations, and rebooking requests reach your team.
Admin Overwhelm
Patient calls, treatment follow-ups, and recall lists all create tasks for reception. Identify which routine steps are suitable for automation.
Unaccepted Treatments
When a patient has not booked an agreed treatment plan, a practice-approved follow-up can explain how to ask questions or arrange the next appointment.
How AI Patient Communication Works
An example workflow, adapted to your approved messages and the integration options available in your practice management system.
Patient Books
A new or existing patient books an appointment or receives a new treatment plan from the dentist.
AI Engages
The system triggers a personalised SMS/email sequence — whether it's an appointment reminder, a post-visit review request, or a treatment follow-up.
Review and Follow Up
Your team can review patient replies and booking activity, then handle questions or requests that need personal attention.
What's Included in Your AI Patient System
Workflow ideas for reminders, rebooking, and follow-up, with your practice in control of the messages and sending rules.
Smart Appointment Reminders
AI sends personalised SMS/email 7 days, 2 days, and 2 hours before each appointment, with rescheduling links and pre-visit instructions.
Failed Attendance (DNA) Recovery
When a patient DNAs, AI automatically sends a friendly rebooking message with the next 3 available slots, escalating to phone call reminders.
Treatment Plan Nudging
Unbooked treatments trigger a staged follow-up sequence at 3, 7, and 14 days, explaining clinical benefits and answering common objections.
Google Review Pipeline
Send a practice-approved request for honest feedback after an appointment, with a consistent process for all patients.
Try it free for 2 weeks
We'll agree one workflow and a suitable test setup for a free 14-day pilot. Review the messages, booking activity, and handoffs before deciding whether to continue. No commitment.
Start Your Free PilotCommon questions from practice managers
Everything you need to know before getting started
Simple, Transparent Pricing
+ £500 one-time setup fee
- Unlimited SMS & Email reminders
- Integration with your PMS
- Managed hosting and monitoring
- Cancel anytime contract
Book your AI workflow discovery call
Select a time below for a quick 15-minute chat. We'll discuss your current bottlenecks and identify a suitable workflow to evaluate.
Book an Engine Demo
15-Minute Technical Walkthrough
More AI Automations for Dental Practices
Explore workflow ideas for lab tracking, recalls, and administration. We check data access and integration requirements before confirming a build.
Appointment Reminder Sequence
AI sends personalised SMS/email 7 days, 2 days, and 2 hours before each appointment, with rescheduling link and pre-visit instructions.
Failed Attendance Follow-up
When a patient DNAs, AI automatically sends a friendly rebooking message with the next 3 available slots, escalating to phone call reminder after 48 hours.
Treatment Plan Nudge
After a patient receives a treatment plan but hasn't booked, AI sends a staged follow-up sequence explaining benefits and answering common objections.
New Patient Onboarding
New patient books → AI sends welcome email with medical history form, practice info, directions, and what to expect — all pre-filled where possible.
Review Request Pipeline
Send an invitation to leave honest feedback after an appointment, using a consistent process rather than filtering by expected rating.
Recall System
AI tracks check-up due dates and auto-sends recall reminders with booking links, following up fortnightly if unbooked.
Insurance & Plan Eligibility Checker
Patient submits insurance details via form → AI cross-references with your accepted plans and auto-responds with a coverage summary.
Staff Rota Conflict Detector
AI monitors the booking system vs. staff rota, flagging overbookings, gaps, and suggesting optimal scheduling adjustments.
Lab Case Tracker
AI monitors lab orders, auto-chases the lab if overdue, and notifies the patient when their item arrives to book a fitting.
Get a Custom AI Automation Quote
Know exactly what your dental practice needs? We build and deploy bespoke AI workflows. Tell us what you're looking for below.
Contact details
- contact@klikkit.co.uk
- South London & Kent, UK
- Mon-Fri: 9am - 6pm
Who Is AI Patient Communication For?
Tell us which practice management system you use. We will check available integration options and data requirements before proposing a workflow.